Write to us
- [email protected]. We answer every message, usually within a couple of days.
- Tell us your display name, the device you play on (Windows, Android or iPhone) and what happened. A screenshot helps.
- Found a bug, or have a wish for the game? Send it on the Bugs & wishes page, with a short video or screenshots.
Purchases
On Android and iPhone the game sells Dream Stones and avatar frames in the SHOP (the gold button at the top of the home screen). Apple or Google takes the payment; we never see your card.
- Something you bought did not arrive? Restart the game while online: a purchase that was paid for but not delivered is delivered on the next start. Nothing is lost.
- New phone, or reinstalled the game? Open SHOP and press RESTORE PURCHASES. Avatar frames come back to the account you are playing on, as long as you use the same Apple ID or Google account you bought them with. If you saved your progress with an email (ACCOUNT ▸ Keep your progress), simply sign in to it instead. Dream Stones are used up when spent and cannot be restored.
- Frames bought on a phone are yours on Windows too when you sign in to the same account there.
- Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google Play in the Play Store app (your profile ▸ Payments & subscriptions ▸ Budget & history), or Google's refund page. A refunded frame leaves your account.
Your account and progress
- Your progress lives on our server. A new game starts as a guest; to keep it safe and play it on another device, open ACCOUNT (your avatar at the top right) and add an email and password under Keep your progress.
- Forgot the password, or lost a guest account? Write to us with your display name and roughly when you played.
- Deleting your account: in the game, ACCOUNT ▸ DELETE ACCOUNT (press it twice), or see how to delete your account, including by email.
Reporting and blocking players
Tap any player's name (in the chat, the arena, a guild or a table) to open their card. From there you can:
- REPORT PLAYER, for an offensive name, abuse or harassment, cheating, or anything else;
- REPORT a single chat line, when you opened the card from it;
- BLOCK them: you no longer see what they write, and neither of you can message the other.
We read every report and may take lines down, mute a player in the chat or ban an account.
More
- Privacy Policy: what we keep about players and why.
- News and the community: our Discord and Telegram.
Contact
ironsalvo · [email protected]